How to accept a remote session with our team

How to accept a remote session with our team


It is sometimes required to setup a remote support session with your device. Our support team may email you a link to click on to start the session. Below are the few steps required to start the remote session.

1: Open the email sent to you by our team.


2: Click on "Join Session".


3: You will then be redirected to our website were the "Session ID" and your name are prefilled. Click on "Join Session" .


4: You may get a popup looking like the below image, click on "Open". This will allow our remote tool to download and run on your device.


5: During the remote session setup, you will see a popup looking like the below image.


6: Click on the "Join" button, this is the final steps. It also informs our team your session is now active.


7: You are now connected with a member of our team

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